Right of withdrawal for consumers
Right of withdrawal for (private) consumers
You have the right to revoke the agreement within 14 days.
The withdrawal period expires 14 days after the date on which you or a third party designated by you, which is not the carrier, is physically in possession of the articles.
In order to exercise the right of withdrawal, you must contact us (Kortpack BV, Schelluinsestraat 70, 4203NN, Gorinchem, The Netherlands. , 0031-184-614256 through an unambiguous statement (eg by phone, fax or email) of your decision to revoke the agreement. You can use the model-revocation form below, but are not required to do so. In order to comply with the withdrawal period, it is sufficient to send your notice regarding your exercise of the right of withdrawal before the expiry of the revocation period.
Consequences of the revocation:
You can choose which carrier you use to return the parcel(s) to us. We offer a compensation for return costs of €4.95 excl. VAT (€5.99 incl. VAT) per shipment. This amount will be settled in the credit invoice.
Once the shipment is returned to us, the items will be checked for quantity and condition and the credit invoice will be emailed to you.
We can wait for refund until we have received the goods, or you have shown that you have returned the goods, whichever comes first.
You must notify us, without delay, but not later than 14 days after the date of your decision to terminate the contract, to return or hand over the articles to us. You are on time if you return the goods before the 14 day period expires.
We will send you a return receipt which you put in the box together with the items to be returned.
You are solely responsible for the depreciation/ damage of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and operation of the goods.
Excluded from the right of withdrawal is a consumer purchase that sees the delivery of:
- customized and / or personalized items orderd by consumers, which are manufactured on the basis of an individual's choice or decision, or which are clearly intended for a specific person;
- products which, irrespective of their nature, are irrevocably mixed with other goods;
Revocation form (Complete this form only and return it when you want to revoke the agreement)
4203 NN Gorinchem
I / We (*) share / share (*) hereby / revoke / cancel our agreement on the sale of the following goods / delivery of the following service (*) (*)
Ordered on: ____________ / Received on: __________________
Order number: __________________
Consumer Name (s)
Address Consumer (s)
Signature of consumer (s) (only when this form is submitted on paper)
(*) Delete what does not apply and complete what is applicable.