Ordering and Delivery
Ordering and delivery
Kortpack B.V. strives to send orders, which are posted/ paid before 15.30 on working days, the same day. The stock status of each product is indicated on the individual product page. There a few possibilities: the item is in stock, the product has a delivery period of several days, or the product is not in stock. For articles where the stock status indicates YES, are available for immediate delivery.
When ordering through the webshop it’s possible to indicate that you want to pick up the order. After we receive your order and payment, we will process it and let you know by a separate email with the order confirmation when (and at what hour) the items will be ready for collection. Please note that the date you can collect the order may differ from the date you submitted during the ordering process. Therefore, read the order confirmation carefully to avoid disappointment. The order can be retrieved from Monday to Friday (except holidays) from 8.30 to 16.30, unless otherwise specified in the order confirmation.
Orders received on working days (and on Saturdays and Sundays) after 15.30 are processed and sent the following business day, taking into account the above remark.
Saturday delivery: Our stock items that can be shipped with the DPD can also be delivered on Saturdays (in the Netherlands only and excluding holidays). There is no extra charge for this delivery option.
You can always call or email us to ask what the status of your order is.
Weborders from €50, - excl. VAT are delivered free of charge in the Netherlands, Belgium, Austria and Germany. For orders below €50, - excluding VAT, the shipping costs are €4,95 excl. VAT.
For weborders (in package size) to be delivered in Switzerland, the freight charges are €37,50 excl. VAT.
For weborders (in package size) to be delivered in France, Denmark, Luxembourg, United Kingdom and Sweden, the freight charges are €27.50 excl. VAT.
Packages are delivered by the DPD. On the day we ship your order, you will receive a track & trace code so you can follow your package.
Orders sent on pallets and large rolls of foam foil, bubble foil and bags of loose fill are delivered by Van Den Heuvel Transport (in the Netherlands, Belgium, Germany). Also for these orders will you receive a track & trace code on the day of delivery. Orders with a delivery address in Belgium and Germany, which we receive before 15.30, will also be sent on the same working day. However, this carrier may deliver a day later.