Protection of personal data
Kortpack B.V. find it very important to deal responsibly with the information you leave on our website. That is why we do everything we can to keep your private data really private, as described in the General Data Protection Regulation (AVG). See also the website of "College Bescherming Persoonsgegevens" (CBP).
Kortpack B.V. stores your personal data in a secure database. And they stay there too. We do not pass on your information to third parties for commercial purposes, but only to ensure that your purchases run as smoothly as possible, we do need data from you first.
What do we do with your data
We use your data for different purposes. We use data received from you, but also data collected by ourselves. For example, information about your visit to our website's.
• Delivering your order
For your order we need your name, e-mail address (es), address (es) and sometimes also your telephone number and VAT number. With that we can deliver your order and keep you informed about your order. We also provide your information to others if necessary for an order, for example to delivery services and a distribution center (Bol.com). In case of direct delivery from a factory, we require that they handle your data just as carefully as we do.
• Your account
In your account in the webshop (s) of Kortpack B.V. we store, among other things, the following information: your name, address (es), telephone number, e-mail address, delivery address and specified other information. Convenient, because then you do not have to enter this data every time. We also store data about your previous orders that you have placed on our website, then you can easily find them.
• Customer service
You can call and email us. To help you quickly with questions, we use your data and make notes that we save. Handy if you call us again. Data about the telephone conversation with you can be registered. You help us with analyzes and improvement of our services.
• Live chat
We use a chat program. With this tool you can start a conversation. The information provided during these calls is saved. Chats and tickets can be removed on request. Let us know by mail or e-mail.
Sometimes we use another party to carry out repairs on products that you have purchased from us. That party can use your data for that.
You can sign up for our newsletters. This way you stay informed of our offers, promotions and our news. If you do not want to receive newsletters from us anymore, you can unsubscribe via the link at the bottom of the newsletter.
After each webshop order you will receive an invitation to write a review. If you want to write a review, choose whether your personal details or your name are visible to other visitors. We keep track of who writes which review.
• Improvement of our store and service
We are constantly improving our services. That is why we can use your data to ask you if you would like to participate in a no-obligation customer or market research.
No one wants to deal with fraud, neither do we. That is why we use customer data to investigate, prevent and counter fraud. If necessary, we provide customer data to the government.
If you as a company want to buy items on invoice, we can test your creditworthiness. We can use external agencies for this. For that credit investigation we can give your information to others, who can only use this data for that purpose. In addition, we can call you to remind you of an invoice that has expired. Sometimes others do that phone call for us. We can also pass on your details to a debt collection agency and / or bailiff who collects unpaid invoices on our behalf.
• Business customers and partner program
From our business customers and partners we store data that is provided to them for the processing of the order.
The personal or company information provided to us is treated with the same confidentiality as that of our other customers.